Continuity Housing is pleased to announce that Miranda Hyvl (pron. HEE-vuhl) recently joined our team as a Global Account Executive! After graduation from the University of North Texas with a Hotel Sales Management degree, Miranda held several Operations and Sales Management positions in the hotel industry. Throughout 15 years of hotel experience, most of her roles have been within the Hilton Hotels Organization and also with Del Lago Golf Resort in Houston, at the Wyndham Hotels National Sales Organization as an Account Manager, with the David Green Organization as a third-party Meeting Planner and as manager of a Sales Team as the Associate Director of Sales for the Hilton Bella Harbor Waterfront Resort.
Through her various roles, Miranda has become extremely knowledgeable in the healthcare and medical device industries and has helped plan many training programs within those industries. Miranda recently joined ConferenceDirect and will utilize her meeting planning skill set to work with her current clients in conjunction with her role with Continuity Housing. Expertise in account development, strategic planning and execution of contracts are all talents that she brings to Continuity Housing.
One of Miranda’s greatest assets to the benefit of Continuity Housing’s clients is her experience working with and at various properties. “I can see the hotel perspective because of my experience and I understand front office systems,” she says. “I’m used to interacting with guests when they come in and they’re tired and I appreciate the guest angle and their point of view when they arrive. One of my first responsibilities was with the Dallas Cowboys training camp, both with new recruits and with their top players. During pre-season there were always cuts made to the new lineup and potential replacement players were brought in so there was a lot turnover and a lot of personalities and interesting requests.” Sound familiar? A bit like bringing in your second wave of responders to relieve your first string of critical personnel.
“My last large, ongoing project was with an $8 billion medical device company. It’s a very large company and they brought in about 40 new trainees every other month. I arranged all the details including food, their lab setup and equipment, shipment of specialty materials like bones and also ordering furniture to set up a lounge to make them comfortable.” As to whether she’s ever worked with VIPs, Miranda relates that she’s provided services for “a lot of athletes and also VIPs who are big in their own industries, especially in the financial and medical industries. I’m used to arranging for certain amenities to be flown in and coordinating particular room arrangements and furnishings because of personal preferences.”
Miranda’s professional accomplishments are underscored by how quickly she rose through the ranks of the Hilton system to become a member of the Gateway Hospitality Top Gun program, an elite group of managers who are sent to open new hotels.
This valuable experience is what makes Miranda such an asset to Continuity Housing’s clients. “To open a hotel, you have to really know your stuff,” says Continuity Housing Principal, Michelle Lowther. “Miranda’s key strength is the diversity of her background. She’s able to talk hotels through any parts of our program that they may see as obstacles because she’s been there. She knows. And that means she’s that much more powerful at the negotiation table.”
Considering that most of her business is referral or repeat – she’s working on a program right now that she’s had for seven years – Miranda says that her favorite part of her career in hotel management is “the relationships and helping the client look good, which are always my main concerns. Helping plan meetings, being onsite, improving my client’s worth. All of those are things that make me know we’re doing a great job and proof of that is that I’ve become good friends with a lot of my clients. In fact, one of them threw me a baby shower when I had my last baby!”
An avid runner who competes in any distance from 5Ks to half-marathons, Miranda, her husband Bruce and their five kids live in Heath about 20 miles east of Dallas.