What I posted last week warning about the need to include a comprehensive, proactive plan for minimizing a business disruption as the result of your system getting hacked – regardless of what business you’re in – generated the most feedback I’ve ever received on a topic. The best one by far was a comment in the ACP LinkedIn professional group from Dr. Ed Goldberg. Many readers will recognize the name since I’ve mentioned Ed before and with good reason: he’s CBCP stock, an ACP member and former national board member, Manager, Business Continuity, Disaster Recovery and Threat Assessment at Eversource (formerly Northeast Utilities) and he’s on the adjunct faculty at Capella University. I.e., he knows a bit. His input?
“Fred wrote ‘It’s a good reminder to start or refine your continuity plans relevant to a possible hack because it can happen to any company without any warning and, seemingly, without any cause.’ Sage advice, but I’d go a step further: Assume you’re going to get hacked. Assume it’s inevitable. THEN put a plan together to deal with the resulting issues, required notifications, cost of making clients whole, managing reputation, etc. It’s a LOT to do in a very short time, all the while under the media microscope. And there’s no way to plan it and do it after a breach/hack. Some of it is basic – sending a letter to each of your clients potentially affected by a breach. Who has the capacity to print and mail letters to all of their customers? Might need to arrange for a 3rd party’s help for some or many of those action items post-breach. Bottom line is that we see the Sony-like breaches all the time, and we tend to focus on prevention. Well, they probably all had and have good IT people, good cyber security practices, etc. If someone is bound and determined to hack your organization, they’ll succeed. Plan as it is inevitable!”
This is a no-brainer but few people think about it enough to take a few simple precautions that could prevent some major, even very costly, hassles. Because computers? They make our lives so much easier.
On a related topic, be careful how and where you wifi when you’re traveling for business and any time that you’re not at home or at the office. For starters, accidental online grief is much more likely when you’re logged in to unsecured connections. ConferenceDirect recently posted about what harm your laptop and/or entire IT system might suffer but also, quite neighborly, included tips on how to avoid the problem altogether. Make “safe wifi” a part of your business continuity planning by educating your potential deployees – and all employees, for that matter – about the dangers of browsing around unprotected, especially while concurrently doing business. Firmly impress upon them that their digital security practices are a vital part of the company’s digital safety net.
And of course never, ever enter your personal or corporate credit or debit card number to buy something online while you’re outside of a network that you aren’t 100% certain is secure.
In other news of IT in peril, a relatively recent survey claims that the cost of a full IT outage caused by a denial-of-service (DOS) attack averages around $5,600/minute which, according to math, translates to $336,000 per hour. Keep in mind that this is an average and that the cost varies widely in each direction and from company to company. Also note that this was a private study which is being publicized by a company that specializes in preventing DOS-style threats. Interpret accordingly but either way, that’s a huge potential loss.
Texas, ever willing to buck national trends, wants to ditch Daylight Saving Time. (Yeah, the missing ‘s’ has always bugged me, too.) State Rep. Dan Flynn of Canton introduced the bill last week and it’s currently in committee. Why get rid of it? A number of studies have indicated the increase in traffic accidents, migraines, general unpleasantness and even heart attacks in the days following the bi-annual time change. I watched an interview with Flynn wherein he described having asked people for their input over the last several years (the vast majority were against the constant time changes) and he put to rest the idea that the farm and ranch communities were big proponents of keeping the practice intact citing that milk production at dairy farms actual decreases for a short period following each time change.
If the bill is passed and signed into law by newly-minted Governor Abbott, Texas would stay on the current schedule and simply not set clocks back during the next time change in November. The coveted “extra hour of evening daylight” would remain in place during the summer hours but Texans will have to get used to darkness persisting into the mornings during the mid-winter months. The only argument I’ve heard for keeping DST is that getting rid of it would put the state out of synch with the rest of the country, although Hawaii and Arizona opted out of the practice a while back and they seem to be doing fine. What do you think? Is there really any value to keeping DST in place in this day and age?
Here’s the updated (today!) list of upcoming ACP webinars that you should attend, all of which will be educational, informative, free, in most cases entertaining and 96.7% free of any advertising. You do not need to be an Association of Contingency Planners member to register and if you can’t attend but want to see the webinar, register so that you receive a one-time follow-up that has the link to the recording. A synopses of each webinar is available on each of the respective registration pages:
- “The Threats We Face” at 11:00 Eastern on Thursday, March 26. More information and to register.
- “Active Shooter – How Do Your People Respond in Your Workplace?” at 11:30 Eastern on Tuesday, April 7. Info and register.
- “Business Continuity in Times of Civil Unrest” at noon Eastern on Wednesday, April 15. Info and register.
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