What and HOW to Learn From the Gang Fight in Waco; More Tips for Contracting Deployment Housing – This Week in Business Continuity

"This is not a Waco problem. This is a nationwide problem because of the amount of activity that's involved in criminal activity with groups and organizations like this." – Sgt. Patrick Swanton, Waco Police Department Image: KTRK

“This is not a Waco problem. This is a nationwide problem because of the amount of activity that’s involved in criminal activity with groups and organizations like this.”
– Sgt. Patrick Swanton, Waco Police Department
Image: KTRK

Another week, another “What in the world???” moment.  Nine murdered, 170 arrested (bail for each one of whom was set at a million dollars), more than 100 cars stuck within the boundaries of the investigation scene and all of it spun out of control even though there were families eating inside the restaurant and pre-deployed law enforcement officers were standing right there.  The motorcycle gang fight in a mall parking lot in Waco on Sunday – a Sunday morning – reminds us that craziness can happen literally anywhere at any time.  As a business continuity professional and, even more importantly, as a person living through these times of ours as best you can, it behooves you to constantly improve on and update your overall survivability awareness.

fbi-permissionThe Red Cross, CERT and other federal agencies offer general safety courses but take the initiative and find out what local resources you can avail yourself of in order to increase your general odds of survival.  Such as the upcoming Association of Contingency Planners webinar, “Active Shooter in Your Workplace: Tactical Planning and Response,” a free, 45-minute webinar on Tuesday, June 16th at 11:30 Eastern / 10:30 Central.  Register here.  The situation in Waco on Sunday wasn’t a classic active shooter situation but the event shared some characteristics with what can happen when one or more active shooters are involved.  Note that this is a follow-up webinar to a similar one that the same highly qualified presenter shared with us on April 7th and will actually include information that he had to get permission from the FBI to use.  You do not need to have attended that webinar to benefit from the upcoming webinar but you can watch the video of the April webinar here if you’d like to.

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Next on the roster of ACP webinars, however, is “Blast & Flood Zones, Terrorism and DDoS Attacks: New Elements of a Comprehensive DR Plan,” scheduled for this Tuesday, May 26th at 2:00 Eastern / 1:00 Central.  For more information and to register, go here.

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The 2015 Secure360 conference took place in Minneapolis last week and those people know how to throw a show.  Billed as “The premier educational conference in the Upper Midwest for the information security and risk management industries,” our Michelle Lowther attended as a speaker and says that it was educational and well run, which is high praise from someone with a background in hospitality and convention management.  “The breakouts were refreshing, ranging from active shooter prevention and detection of insider threats to assessment of critical vendor resiliency,” says Lowther.  “The keynotes were especially good.  Ever see the movie Catch Me If You Can?  Our first keynote was the real Frank Abagnale’s insider’s take on identity theft.  Really good stuff.”

The conference was created by the Upper Midwest Security Alliance which was founded in 2004 with the goal to provide a “collaborative, multi-faceted conference” that “presents a unique opportunity to experience a national-quality conference without traveling to Orlando or Las Vegas.”

Our friends at Rentsys hosted a booth on the trade show floor, their third time to do so and according to account executive Mike Manchester, “Secure360 addresses a variety of security and risk management disciplines including Business Continuity, Information Systems Risk Management, Physical Security and Records Management. Being the premier educational conference in the Upper Midwest for the security and risk management industry, the over 800 attendees [of the show] have the opportunity to interact with vendors from the multiple disciplines during the unopposed exhibit hall periods.”  (Unopposed hall hours are a whole lot better than when show management schedules general and breakout sessions during show hours.)

If your organization is headquartered or has facilities in the general neighborhood, consider attending next year when the show will be in St. Paul on May 17th and 18th.  Mark a few months from now to check back to their website; they haven’t updated for 2016 registration yet.

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This week in hotel booking contract terms to know: an extremely important one called “performance” which refers to the number of room nights that you actually consume in a continuity deployment versus the number that you contracted for ahead of time.  “For example,” says Continuity Housing principal Michelle Lowther, “50 rooms for three nights is 150 room nights.  Hotels allow a certain percentage of slippage (called attrition) in your contracts in the same way you see attrition referred to in the work force – jobs that are lost but not replaced in a certain company or industry.”

She continues, “The hotel industry standard for allowable attrition is between 10% and 20% and will vary based on market demand. Over the last couple of years the market in general has swung in favor of the hotels. They’re actually cancelling bookings now that were made four or five years ago when business was slower and hotels had to offer lower rates and less advantageous (to them) terms in order to book more profitable business as a replacement.  They’ve determined that the financial damages associated with canceling the contracts is acceptable given the higher revenue these new bookings represent  We’ll discuss cancellation at a later time but for now, performance.

“Why is performance vital to quantify?  If the hotel allows 20% attrition, you’ll be held to 80% of what you contract (or 120 room nights out of 150); that’s the minimum number you’d have to pay for.  If you consume 130 room nights, you pay for all 130; if you use 105 room nights, you still have to pay for 120 . . . but still a lot better than having to pay for, say, 140 room nights if you were only able to negotiate 10% attrition.  No one wants to pay for rooms they didn’t use, and there are ways to mitigate your damages if you find yourself in that situation.”  We’ll take a look at how to make that monster less scary next week.

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Continuity Housing helps companies enhance their business continuity plans by pre-arranging guaranteed housing and providing logistical support for mission-critical employees during disasters.  Subscribe to the Continuity Housing blog (in sidebar at right) and follow us on Twitter, on YouTube, on LinkedIn and on Facebook.  To subscribe to our mailing list and/or if you’d like a free 30-minute planning session, let us know.

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