What Prison Escapees and Lost Space Station Supply Ships Have In Common; Plus What We’re Stealing From Hotels These Days – This Week in Business Continuity

The two big stories of the weekend were the final end of the New York state prison escape and the dramatic loss of the third ISS resupply cargo ship in the last eight months.  Considering the alleged involvement of the two prison guards in the escape of the prisoners, that’s a story we’ll be hearing about for a long time to come.  The more important story, however, is the loss of the SpaceX cargo ship on Sunday morning; the three crewmembers have enough food and water through October but the string of failures in resupplying the station casts much greater doubt on its continued successful operation.

borrowingWhat does either situation have to do with business continuity?  Lots.  The considerable lockdown of the upstate New York area during the search for the prisoners reminds me of what happens a lot of times after a severe hurricane or terrorist attack: the National Guard and/or other authorities impose travel restrictions which in turn hamper the progress of employees trying to get back to work as well as roadway shipment of cargo, including resupply for companies that need new feedstock.  The supply ship explosion is a ready-made reminder that even with redundant backups, sometimes resupply will be hampered – although ‘hampered’ doesn’t seem nearly strong enough a word when you’re talking about spaceships delivering vital hardware and food to a space station.

Which is why you might want to consider adding the concept of tankering to your business continuity plan.  Tankering is an occasional commercial, military and corporate aviation practice of uploading more fuel than is required just for the next leg of the flight in case there’s a quality or availability issue with the jet fuel at the next destination, or if the fuel is much more expensive at the first destination than at the second one.  It can be a relatively expensive strategy: more fuel onboard means a heavier aircraft and reduced fuel efficiency.  It’s an expensive concept for industry, too – more raw materials mean greater risk, more required storage area, etc.  If possible, however, think downline and explore the possibility of ordering not only the resupply of your next required batch of whatever but also the batch you’ll need after that.  In the spirit of constantly borrowing business continuity concepts from industries other than the one you’re in, it’s worth considering.  Spread the risk.  Always.

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Speaking of spreading the risk, here’s another way you’ve probably never considered doing so: with your housing.  Specifically, your desire to keep everyone under one roof if possible during a deployment, and the corresponding action of establishing a relationship with (only) one hotel to assist you when you activate your plan.  “That’s exactly the opposite of what actually works the best,” says Continuity Housing’s Michelle Lowther.  “For a company that typically selects one preferred supplier for each critical category in its supply chain, it may seem counterintuitive and even inefficient to spend time setting up relationships with several hotels.  But from a risk standpoint, it’s the only thing that makes sense.  With multiple hotels in your arsenal you spread your risk, making it much more likely that the hotels you’ve selected in advance will come through for you at crunch time.  Remember that for a hotel a room night is a perishable good, so outside of a formal housing program, there’s no guarantee that they’ll have a room available when you need it most.  A good rule of thumb is one hotel ‘in your pocket’ for every 10-15 rooms you’ll require.  That may seem like a lot, but if you ever have to put it to the test, you’ll be glad you did the work up front.”

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Also speaking of preparing for a disaster, what about interruptions you never thought you or your company would have to deal with?  I asked some of Continuity Housing’s Global Account Executives to tell me about the last disaster, big or small, that they’d never planned on dealing with.

Stacey Sabiston’s was Tropical Storm Faye in Florida in 2008.  What’s unplanned about a hurricane in Florida?  “I moved here in 2007 and had heard about many of the big named hurricanes that had come through the state in 2004 and years prior.  When we bought our home it came with hurricane shutters, we bought the hurricane insurance, we bought the generator, etc. . . . the one thing we did not buy was flood insurance.  We don’t live on the water and we’re not in a flood plain so we didn’t see the need for it.  And then Tropical Storm Faye came and dumped 30 inches of rain in 3 days. [Note: Faye actually made landfall four separate times.]

Faye

Faye’s fairly annoying path. Graphic: Wikipedia

“It came down in buckets and never let up.  I have never seen anything like it.  We took the dog out for a walk and there were fish swimming down the streets.  It was the most bizarre slow moving storm I’d ever witnessed.  By the third day, the water had nowhere else to go and started creeping up toward the front door and back door of the house.  Since it wasn’t a hurricane, this type of damage would not have been covered by our hurricane insurance and since we did not have a separate flood policy, our homeowners wouldn’t cover it either.  We were panicked.  Fortunately the rain slowed down and the water receded, but it was a very scary experience.  Schools and businesses were closed for a week and there was lots of clean-up afterward.  I never thought a tropical storm could cause more damage than a hurricane until I moved to Florida.

“And yes,” Stacey says, “now we do have flood insurance, too!”

Account Executive Casey Judd shared his “never imagined that happening” experience which also involved the weather.   “A few weeks ago we actually had a funnel cloud in the small Idaho town that we live in and just across the border in Utah there were also funnel clouds. There were no tornadoes but even funnel clouds are really strange for us to get here.  It’s been an incredibly windy and rainy spring.  We actually had enough wind to blow down several trees in my neighborhood and take out part of my fence.”  Again, what’s so unusual about that?

“I did a little research and Idaho and Utah both average 2 tornadoes a year which is probably within the bottom 10 in the U.S. The last time someone was killed from one in Idaho was in 1936 so they are not something that we deal with seriously very often.”  Maybe not often but obviously not never.

Always at least consider the unimaginable or that which is very unlikely.  How would you respond?

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The next Association of Contingency Planners webinar series presentation is scheduled for Wednesday, July 22nd at 11:30 Eastern / 10:30 Central.  Entitled “Case Studies: Community Efforts to Enhance Workplace Preparedness for Bioterrorism,” this will be a presentation by Harlan Dolgin, JD, CBCP, co-owner of Bio-Defense Network and adjunct assistant professor of Business Continuity Management at Saint Louis University.

This session is a follow-up to a popular ACP webinar presented in February that addressed “Protecting your Workforce During a Public Health Emergency Through a Partnership with Local Public Health.” (You can watch that one here.) That session discussed the benefits of becoming a Closed Point of Dispensing (Closed POD) by partnering with your local health department, and provided details of this national program. This session will expand on that by reviewing the highlights of the Closed POD program and using case studies from successful implementations of the program.  During this session, attendees will learn:

  • A short review of the Closed POD program.
  • How employers can benefit from this free program.
  • How communities in Texas, Missouri, New York and California have successfully implemented this program.

Register even if you can’t attend the live presentation so that you automatically receive the link to the recording as well as the presentation slides.  The ACP webinar series is sponsored exclusively by Continuity Housing.

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stealingHave you ever stolen anything from a hotel room you were staying in?  If not, you’re in the minority.  What are the most popular items to grow legs and walk out of a room?  According to this admittedly goofy ‘news’ segment from earlier this month, it’s toiletries, pads, pens, paper, slippers and key cards.  None of which explains the elegant Motel 6 lamp that’s on my desk.

Just kidding.

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Continuity Housing helps companies enhance their business continuity plans by pre-arranging guaranteed housing and providing logistical support for mission-critical employees during disasters.  Subscribe to the Continuity Housing blog (in sidebar at right) and follow us on Twitter, on YouTube, on LinkedIn and on Facebook.  To subscribe to our mailing list and/or if you’d like a free 30-minute planning session, let us know.

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