Business Continuity Thoughts While Watching A Marathon: They’re the SAME THING!

Houston-Marathon

Photo: chron.com

The annual Houston marathon was this past Sunday and, as opposed to last year when it was bleak, very chilly and raining, this morning’s weather was a runner’s dream: clear skies, high 40s and a cloudless sky.  Billed as “Houston’s largest sporting event,” the marathon has really taken off in the last 20 years and now draws runners from all over the world who like the nice, flat route, low cost of amenities, the great food, the friendly people and the temperate weather.  Full disclosure: if it’s not already apparent, I’m a very proud Houstonian.  It’s a sellout event every year and more than 30,000 runners participated this year.

I run.  A lot.  I have never run a marathon and have never wanted to, although I admit I’m a little jealous each year knowing that I could.  Standing out on the line watching the runners go by, some of whom admittedly looking like they were anywhere but, it’s easy to get caught up in the revelry and the sense of accomplishment each seems to exult in when they cross the finish line.  I don’t run for medals or to exercise but because I enjoy it and the several times I’ve run 14 to 16 miles at a go, I’ve realized it’s just not for me.

like-any-good-planWhat occurred to me this morning – and yes, I really do think about this stuff constantly, even at sporting events – is how much a marathon parallels a business continuity plan, or at least a very good or great business continuity plan.  I didn’t realize it until they interviewed a first-time marathoner in the pre-run show the night before the marathon.  The local reporter, a veteran of several marathons, asked the first-timer what his plan was.  “Um, plan?” replied the runner.  “I just plan to get out there and run.”  Which sounds like a really, really bad business continuity plan.  Even the reporter registered a bit of surprise at the answer.

Even for a much shorter 10-mile run I know that it’s not about going through the motions and hoping for the best.  Like any good plan, it’s that game you play with yourself to see how you can recognize your goals faster, more efficiently and with a far more positive outcome.  Parallels:

  • Don’t wear a brand-new pair of shoes on game day.  Don’t change your BC plan the day of the disaster unless it’s absolutely necessary.
  • Hydrate and snack a bit during your run so that you can function properly and also enjoy the run, at least as much as possible.  Take care of yourself – and most importantly your team – for the entire duration so that they’re comfortable and able to operate at peak efficiency.
  • Cultivate a support staff of friends and family to keep you focused and taken care of during and after the event.  As far in advance as possible, arrange as much professional guidance and specialized, expert support as possible to keep you focused and taken care of during and after the event.
  • Pace yourself and don’t let distractions undermine your progress.  Stick to the plan and delegate outside resources to manage extraneous elements that aren’t part of your core service.
  • Set a goal and do whatever it takes to reach it.   Ditto.

Not that you have to be a long-distance runner in order to be a good BC professional.  But running a marathon and seeing your BC plan productively run its course?  Both are the pinnacle of accomplishment.

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Continuity Housing helps companies enhance their business continuity plans by pre-arranging guaranteed housing and providing logistical support for mission-critical employees during disasters.

Your List of New Year’s Resolutions? Tear It Up, Especially If There’s Anything About Business Continuity On It

New Year’s Eve around 7:30 as we ate pizza for dinner, my favorite 9-year-old in the world asked me if I’d made my New Year’s resolutions yet.  She was aghast when I told her I never, ever make resolutions.  “But don’t you have to?” she asked.  My response is that you shouldn’t ever make them and when she asked why I told her that resolutions made at the peak of the holiday season are i) usually made based on a history of failed resolutions, ii) often based on snap judgments based on how we think we are perceived by others and iii) that the decisions about what to add to the list are almost always tied to the spirit, for better or worse, of the holidays and therefore based on emotion.  For both reasons, I told her, making them is a bad idea.  After all, as soon as the memories of the most recent holidays begin to fade, well . . .

She asked what I did when I wanted to improve myself.  She scowled and cocked her head when I told her that I required no further improvement so I told her the real answer: systems.  Our local YMCA and Scott Adams, creator of Dilbert, agree with me.  I’ve been pondering this piece for a couple of days and so I was tickled late last week when ABC local news ran a segment about the YMCA advising people not to make resolutions at all but instead to adopt and continually perfect their exercise systems.  The station didn’t post the story but Adams’ newest book, in a much more comprehensive fashion, says the same thing.  Don’t bounce around looking for success (which is basically what making resolutions is) but instead create systems that are focused on achieving your goals.

Just say no.

Just say no.

Of course the book, How To Fail At Almost Everything And Still Win Big, which I read last month and highly recommend (and no, unfortunately, I do not get a cut if you buy the book from clicking through), also recommends a number of other ideas to help you succeed and most of them are plain common sense that most of us still probably don’t make use of.  Example: get a fundamental grasp on how psychology works because each of us uses it to our advantage – or disadvantage – every single day whether we know it or not.  And my favorite: each new skill you acquire (a new language, experience in effectively managing people, an idea of the basic business models of different types of industries, etc.) immediately doubles your chance of success.  Read that again.

In fact Adams goes further than to recommend these behaviors in that he practically dares you to argue with the logic of adopting them.  It’s a relief, really.  We all remember the 7 Habits and all the other books we were forced or otherwise compelled to read, believe in and live even if they occasionally contradicted each other.  Systems simply work better than resolutions or habits that have worked well for other people. Systems are more complex and more thought out, with backups and workarounds an inherent part of their structure.  Systems are alive and require nurturing but they’re far more rewarding and far more robust than mere proclamations.

This is especially true when it comes to improving your business continuity plan.  Don’t be afraid to adopt new ideas and technology – who among us could operate efficiently now without a smart phone? – but don’t make sweeping declarations about the effectiveness of a single decision or something you resolve to do.

So tear up the list.  On a continual basis, look at what you’re doing right and what can be done better.  Research, possibly implement and continually test the effectiveness of changes to your system.  Can you commit it to writing as quickly as you can a resolution?  Probably not.  But will it be a better, more effective use of your time?  And will it take your plan to the next level, methodical and detailed a task as it may be?  Yes.  After all, by now, just days after the beginning of the new year, lots and lots of those resolutions are already beginning to fall away.

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Continuity Housing helps companies enhance their business continuity plans by pre-arranging guaranteed housing and providing logistical support for mission-critical employees during disasters.

Who’s Watching the Shop During the Holidays? Take Good Care of Your Holiday Rideout Team

santa

Somebody else who has to work through Christmas.

Any time there’s a significant disruption to your business – whether it’s the result of a disaster or a major holiday or two falling during the middle of the week – your company might be faced with both deploying an away team or activating a rideout team.  Given that there aren’t any major, widespread business disruptions as the result of weather this year, the higher likelihood is that your IT staff, at least, will be onsite and/or on call to make sure that everything that needs to stay up and running does so.

Which means that for the next few days when pretty much everyone else gets to travel or be with family or both, your rideout staff members – even if they’re only on call – are the most important people in your company.  And while their sacrifice isn’t exactly heroic and, indeed, is very probably in their job description, taking a little better care of them than usual can yield huge dividends down the road.

So make the investment.  Take a little bit of extra time and maybe spend a little money to show them that their devotion is appreciated.  It’s not too late to consider one of the following:

If the staff is onsite, arrange for meals to be provided on Christmas but be mindful of shift changes.  If you’re able to and want to make a particularly positive impact, deliver the meal yourself.  The boss shows up at the office on Christmas Day with food?  THAT makes an impact!

Also if they’re onsite, consider bending the rules just a bit relevant to their ability to keep themselves entertained.  Unless it’s operationally risky, let them know they can watch TV or use the Internet to communicate with friends and family (but only on Christmas!).  And yeah, you might need to clear this one through HR.

Another potential rideout team stressor that you can alleviate is what to do with their kids.  How about arranging child care for the day/week with age-appropriate activities, fun meals and maybe some holiday crafts.  Your skeleton crew – especially the single parents in the bunch – will thank you!

And of course, small/medium-value gift cards for Amazon, iTunes or any other major retailer are readily available and always appreciated.

True, working through the holiday is what they signed up for and what they’re getting paid for.  But most of us can remember having to work over a holiday or two in our past, and doing so on a major holiday like Christmas can be particularly lonely.  So spread a little cheer.  Let them know that you know that they’re your most important people.  It’s a good thing to do and it might pay off big time later.

From all of us at Continuity Housing, we wish you a very Merry Christmas and a happy, healthy 2014!

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Continuity Housing helps companies enhance their business continuity plans by pre-arranging guaranteed housing and providing logistical support for mission-critical employees during disasters.

“Get Rid of Your Car Insurance!” Effectively Convincing the C-Suite of the Importance of Structured Business Continuity

Effectively convincing senior management of the need for detailed, programmatic business continuity, even in this day and age, continues to be a major headache for too many BC professionals.  Even in organizations where a dedicated position – or not as good but often sufficient part-time position – has been designated for the purpose, communicating the need for a detailed, rehearsed and constantly improving disaster backup plan is often difficult at best.

Photo: dailymail.co.uk

Photo: dailymail.co.uk

So here’s an easy way: tell them to give up their car insurance.

None of us needs car insurance.  Not really.  Leaving aside varying state requirements that drivers maintain liability insurance, if you’re reading this the chances are that you don’t really need auto insurance. At least not to replace your car. Think about it.  If, on the way to lunch tomorrow, you had a wreck and your car was totaled, even if you didn’t have auto insurance the chances are excellent that you’d have a new car by tomorrow night.  Sure, it would be a hassle and you might not be able to get the exact car you want but the fact is that you could get a new car without insurance and probably very quickly if you needed to.  And even if you couldn’t, there are a number of readily available transportation options that you could easily and immediately adapt to.

Sure, it makes sense to have car insurance because it makes replacing such a vital, single element of our lives much easier and quicker. But that’s the point – it’s a single element and not a complex entity like your business which is a far more dynamic and is affected by many more external factors to sustain its productivity and even its viability.

So what if your company were affected by a similar crash, especially one that was, as is often the case, sudden and without warning?  Without the different types of continuity assurance that are the result of a solid continuity plan put in place, practiced and continually perfected, if your company underwent a substantial interruption of production as the result of being ‘totaled,’ recovery would be extremely difficult if not impossible.  And certainly not the same day or very shortly thereafter.

Another major consideration is that the cost of bolstering your company’s overall resilience relevant to the assets of the company – especially compared to the relatively high cost of auto insurance to the cost of the car itself – is so small that it’s almost negligible.  Auto insurance even for an expensive car probably runs between one and three percent of a personal budget but it takes a far smaller investment for a company to enact and maintain a solid business continuity plan.

Whether in dollars or hours spent in preparation, it’s simply the best, least risky and wisest investment of time and money.  Remember, 9 out of 10 companies (90%) unable to resume business operations within 5 days of a disaster are out of business within a year.  Nearly 4 out of 5 (78%) of businesses faced with a catastrophe without a contingency plan are out of business within 2 years.

9-out-of-10To continue the analogy even more proactively to the benefit of your argument, consider that with each adjustment to our individual lifestyles – having kids, getting a new laptop, buying a second car for the family – the insurance industry has a corresponding way of providing insurance.  Unfortunately the same can’t be said each time your company goes through an expansion, begins providing a new service or enhances a division.  Shorter version: don’t forget to take into account the changes that your company is constantly undertaking.  Each change in course, whether frequent or extremely rare, requires a corresponding adjustment to your response and recovery plan.

So maybe don’t actually go without car insurance.  But don’t be afraid to use the analogy.  It’s an eye-opener.

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Continuity Housing helps companies enhance their business continuity plans by pre-arranging guaranteed housing and providing logistical support for mission-critical employees during disasters.

Organizational Business Continuity Starts at Home, Especially During the Holidays

Who knew Ready.gov could be sassy and maybe even a little hip?  Last week a lot of us received their regularly scheduled, usually somewhat stodgy email but this one encouraged people to consider hosting a “Preparedness Pie Party.”  According to the email, “In the last year, Boston experienced Hurricane Sandy, blizzards, and the Boston Marathon bombing lockdown, all experiences that have made it easier to engage neighbors to talk about preparedness. At the Pie Parties, as [Sandra Wechsler, coordinator of the campaign] describes, ‘Neighbors eat pie and take a few minutes to look at FEMA’s emergency preparedness checklist. Sometimes one subgroup volunteers to coordinate the bulk purchase of flashlights and supplies. Another puts together a simple contact list with everyone’s name and basic information.’”

They even posted a how-to guide for hosting a party in case you’re interested.

I love this idea for several reasons but mostly because it reaffirms the crucial reality that professional business continuity starts at home.  Our home.  If our own base isn’t covered during and after a calamity, we’re hardly prepared to do the best we can for our companies, employees and other constituents.

Some of you are rolling your eyes and repeating the same thing you’ve said to yourself countless times: “I’m a preparedness expert.  Of course I’m prepared.”  But are you, really?  This is a good time to ask yourself how prepared your immediate neighbors are because guess what . . . a lot of them know you’re a continuity expert, too.  How many of us, in the run-up to an expected disaster or in the in the immediate aftermath of an unexpected one, have been contacted by a frantic neighbor with the dreaded question, “What should I do?”  I have, plenty of times, usually after a hurricane knocks out the power and in the form of an elderly neighbor who wasn’t able to get out and secure supplies before landfall.  That’s a much more difficult situation to respond to without a little prep – even just a few minutes spent gathering information – ahead of time.

Engaging your neighbors is also a little easier during the holidays, especially since season changes and the holidays themselves can generate their own little set of mishaps.  Think dried-out Christmas trees and broken water mains.

So think about hosting a pie party, although in my case I’ll probably opt for barbecue.  If nothing else, you’ll all get a firmer idea of where the weak spots are.  And that’s priceless information when you’re talking about your home and your neighbors.

15 Billion Reasons to Give Thanks for Pretty Much Everything

It’s a slow business week in the U.S., so slow that you’re probably not even reading this because you’re busy getting ready for the holiday.  Either that or you’re trying to make several work-related deadlines before the long holiday weekend and really don’t have time to read this.

micrometersBut on the off chance that you are, we’d like to wish for you a very happy Thanksgiving and give you some food for thought (pun intended) on why we all have so many reasons to be genuinely thankful.

Both the existence of this blog and the very reason you’re reading it is because of our shared belief in the utter necessity for continuity, specifically planning for business continuity.  But another type of continuity comes to mind and has on at least a weekly basis since I took summer camp-style astronomy classes at Rice University in the ‘70’s.  And that is the unimaginable size and continuity of flow of the universe . . . and the endlessness of time.

More specifically, I think about all of the billions of things that had to go just right in order for me to be sitting here using the most amazing machine* in the universe, the human brain, as a tool to manipulate yet another purely amazing machine, a laptop computer, in order to generate these words that you’re now so very easily reading using the same two machines.  All the while I’m enjoying the sound of gravity-driven precipitation – I love the sound of rain – dressed in comfortable clothing in an overpriced chair in a warm office with hot coffee having just finished a wonderful lunch.  How much continuity was required for me to get to this very moment?  Take 4 minutes and run your eyes along this diagram and you’ll know.

thankfully

The endlessness that got us to this moment makes me thankful for quite a few other things, too.  My truly awesome sisters and brother, our amazing parents (both gone now but never, ever forgotten even for a single day), kittens, a few hundred good friends, at least three of my last five girlfriends, eyes that see, lungs that breathe and arms that hug.  And lasagna!

Lasagna.

So be thankful.  And wonder in amazement at all that continuity.  Happy Thanksgiving!

* At least as far as we know up to this point.

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Continuity Housing helps companies enhance their business continuity plans by pre-arranging guaranteed housing and providing logistical support for mission-critical employees during disasters.

Unedited image and pull quote content: picomazing.com.

Combatting the Annual Disaster to Your Bottom Line – “Holiday Presenteeism” – by Keeping Your Employees Focused During the Festivities

Hang on . . . present-what-ism?  Is that even a word?  Turns out it is, and while discussing absenteeism and presenteeism can be about as exciting as watching paint dry, the fact is that it has a substantial impact on payroll.  There are two similar definitions for presenteeism: the mainstream definition – when employees show up to work despite the fact that they’re sick and could potentially infect others, and the business continuity definition – healthy employees showing up after a disaster but so distracted by the process of getting their personal lives back in order that their onsite productivity takes a dive.

And then there’s holiday absenteeism and presenteeism – when employees are present but too busy planning for (or recovering from) holiday events, both planned and spontaneous, ordering gifts online or even distracted by onsite celebrations, decorating or other preparations.  primary-motivatorEither way, in an article posted by Forbes that includes estimates from workforce solution provider Circadian, the annual cost per employee for different types of absenteeism ranges from $2,650 to $3,600.  And the holidays take their toll: Secret Santa, swapping recipes, longer group lunches, leaving early to beat the crowds at the mall, events and presentations at kids’ schools (and the prep time required for all of that stuff), not to mention winter weather commuting delays.  It adds up.

cindy-lou

You don’t have to go quite to this extreme. Image: Wiki entry on Dr. Seuss

And it’s a self-sustaining cycle.  Large numbers of people leave work the Wednesday or even Tuesday or Friday before Thanksgiving and while their bodies show back up, for the most part, the next week, their hearts and minds are elsewhere until the beginning of January because they know “everybody else” is doing the same thing.

Granted, it’s not the ‘60’s and none of us works at Sterling Cooper, but the holidays still happen and they do have an impact on productivity regardless of how Grinch-like it is to shed light on that fact.

The thing is, as a disaster recovery professional, you can’t afford to wait until the recovery phase to make your organization whole.  You need to combat it head on and in advance to make an impact.

So what to do about it?  For one thing, you can engage your employees – most especially your first responders – and better manage their expectations of what your expectations are.  That sounds like double-speak but it means acknowledging to them that you know what the deal is and that you understand but that there needs to be some communication about mitigating the potential loss of productivity.  Not to mention a little give and take.

  • Explain to them that you’re aware of the other demands on their attention but that it’s vital that productivity not be impacted.
  • Use examples and projections and emphasize the fact that what’s healthy for the organization is healthy for their jobs.
  • Avoid onsite parties or company holiday events scheduled during work hours . . . but cut some slack on milder-impact events like an onsite potluck lunch.  Make sure that they acknowledge the importance of the compromise.
  • Strictly limit the amount of workplace decorating.  People who like to decorate for the holidays usually really like to decorate for the holidays, if you know what I mean.
  • Use incentives like productivity contests for gift cards and sanctioned but unscheduled days off that don’t dip into their regular PTO bank.
  • If possible, allow them to work from home on a staggered schedule for two or three days over the next month but only if they maintain expected output.

Most of all, always tie it back in to the overall message of full engagement in constant planning for business continuity and how keeping the company stable and focused year-round is important not only to clients and shareholders but ultimately and perhaps most importantly to each and every employee, whether a disaster is involved or not.

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Continuity Housing helps companies enhance their business continuity plans by pre-arranging guaranteed housing and providing logistical support for mission-critical employees during disasters.

What The LAX TSA Shooting Teaches Us About Business Continuity: Last-Minute, Necessary Travel Plans Need A Backup, Too

Friday’s shooting at LAX of a passenger and three TSA agents, one of whom was killed, is not something I’m particularly comfortable using as a teachable moment.  But as always after such a tragic event there’s a lesson to be learned as a result of one of the perhaps unintended consequences of the shooter’s behavior, which was the cancellation of hundreds of flights.  According to CNN, the shooting affected more than 165,000 passengers.  The injuries and loss of a life are undoubtedly tragic.  When you consider the ripple effect  – that the actions of one person could possibly alter the lives, albeit temporarily, of so very many people – it gives us pause.  And for business continuity folks, it adds one more item to the ever growing list of contingencies we need to prepare for in advance.

cancelled

Image: ktsf.com

For most corporate travelers, commercial aviation is the primary means of getting around but as we’ve watched the national security response evolve since 9/11, it’s apparent that an individual or small group of people can still make a considerable impact on our daily lives even if the impact is of an unintended secondary nature.  Which means that having a backup for most of your organization’s top priority travel plans – including those involving any travel to your fail-over city – is indispensable.

Trains and over-the-road buses are conveniently available in many areas of the country but in most of the less densely populated areas of the U.S., the primary backup for medium- and long-distance travel is by car.  If your organization doesn’t already have a contract in place for priority auto rental in the event of a fail-over, consider the benefits of obtaining an agreement so that your company can quickly activate it in the event of a business disruption.  Plan C:  discuss arrangements with critical employees for them to use their personal vehicles to travel to the fail-over destination.

Any formal agreements for personal automobile use should include reimbursement for vehicle use (and not just for mileage) but also an agreement by the employees involved that they will adhere to regularly scheduled vehicle maintenance in order to keep their cars available for dependable operation if need be, and possibly at a moment’s notice.  In the event of any long-distance carpooling, based on personal experience I suggest that different personality types be considered when assigning who goes with who.  A little planning ahead of time can help reduce the amount of rolling cabin fever.

We all remember the stories of people who spent many days trying to get home without air travel after 9/11 and it’s doubtful that a pre-existing contract with an auto rental agency would have held together during that terrible week.  But business interruptions come in many forms and even a broken water pipe in a single building can require activation of your away team.  Consider your options and learn, yet again, from what we’ve experienced.

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Continuity Housing helps companies enhance their business continuity plans by pre-arranging guaranteed housing and providing logistical support for mission-critical employees during disasters.

Upcoming Contingency Planning & Management Conference . . . And a Free Video About Getting the Juice Turned Back On After a Disaster

about-cpmContinuity Planning Principal Michelle Lowther will be a featured speaker at CPM West 2013 in Grapevine (Dallas) on November 20th.  The conference will be held at the Gaylord Texan Resort & Convention Center and if you haven’t registered to attend yet, you can do so here.

Michelle’s presentation is entitled Guaranteed Housing: Ensuring Your Critical Personnel Have a Pre-Arranged Place to Stay In the Event of a Crisis.  The presentation will focus on key elements of ensuring that your organization has housing in place for your critical personnel in the event of a disaster (regardless of the cause) in order to keep your business running.  Presentation specifics include:

  • Understanding the housing component of your BC/DR plan
  • Case studies
  • Things to consider when choosing hotels
  • How hotels view your RFP (request for proposal)
  • Negotiating hotel contracts
  • Best practices

Should you attend Michelle’s presentation?  Only if you have anything to do with making sure that your key personnel – be they your IT folks, your board members, your directors, other decision makers or the rest of your mission-critical staff – have somewhere to stay in the event that a fail-over is required if your primary locations are threatened.  Michelle is an accomplished veteran presenter and you won’t regret selecting this session.

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Click to watch on YouTube.

Click to watch on YouTube.

In other news, Continuity Housing was honored to have Dr. Ed Goldberg present to our large webinar audience yesterday in a presentation called The Circus Comes to Town – How Electric Companies Get the Lights Back On After A Big Storm.  The presentation ran about 45 minutes including Q&A, it was informative and more than a little entertaining and you can watch it and share it for free here.  Take a look.  Ed’s an outstanding presenter and a highly experienced crisis management professional and you’ll be surprised at what you didn’t know you didn’t know.

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Continuity Housing helps companies enhance their business continuity plans by pre-arranging guaranteed housing and providing logistical support for mission-critical employees during disasters.

The Circus Comes to Town – How Electric Companies Get the Lights Back On After A Big Storm: a Webinar on Wednesday, Oct. 30

lines-downFor most of us in business continuity, right now is down time relevant to the seasons.  Unplanned disruptions are always possible but we’re between the summer severe weather season and weeks away before winter begins to hit us with full force.  It’s a good time to reevaluate your continuity plans and tweak where needed.

It’s also a great time to learn new things.

Next Wednesday at 11:30 Central, Dr. Ed Goldberg of Northeast Utilities will take a few minutes in a webinar to show us what really happens when there’s a major disruption to the electrical grid.  Ed will give us a look behind the scenes of how power is restored across a large, heavily populated region after a major disruption caused by weather. You’ll learn what kinds of disruption events can cause power outages that you should plan for, the constantly improving strategies that utilities use to minimize the amount of time that outages last and key points that aren’t typically publicized about keeping your employees as safe as possible and what you can do to speed recovery for your organization in the event of an outage.

register-button

After attending this webinar, you will be familiar with the following:

  • Why extended outages can last as long as they do
  • Key points about the nationwide mutual assistance program
  • Specifics about what you should and should NOT do if you encounter damaged electrical infrastructure
  • How you can better educate others in your organization to prepare as individuals to minimize absenteeism
Ed-large

Dr. Ed Goldberg

And Ed is nothing short of an expert on the subject.  Officially Dr. Ed Goldberg, MBA, BSEE, CBCP, he manages Northeast Utilities’ BC&DR Programs in Berlin, CT and served 10 years as IT manager at Millstone Nuclear Power Station. Ed is a CBCP with 25+ years IT and management experience. He served 4 terms as president of the Connecticut ACP and is a popular conference speaker and published author. He has a BSEE and MBA from University of New Haven, an advanced Graduate Certificate in Computer Communication Networks from RPI and a Doctorate in Management and Organizational Leadership from the University of Phoenix. He has Professional Engineering and amateur radio licenses.

Ed also serves as Core Faculty at Capella University. He mentors PhD students and teachers and develops coursework. And he taught MBA and IT coursework at Albertus Magnus College for 11 years.

Space is limited (no, really) so register now and we’ll see you next Wednesday.

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Continuity Housing helps companies enhance their business continuity plans by pre-arranging guaranteed housing and providing logistical support for mission-critical employees during disasters.