I read an interesting post over the weekend that asks whether it’s time to rethink business continuity. The headline and entire concept of the editorial are designed to generate traffic and there are probably a few too many acronyms but the writer has some great points.
- The first line: “Business continuity professionals need to rethink some of the paradigms of the practice.” More so than about any other industry, business continuity planning requires constant learning, constant reconsideration of standards and even a constant supply of a small amount of self-doubt. I grew up in the shadow of Johnson Space Center and business continuity has always reminded me of those men and women with pocket protectors and horn-rimmed glasses. If you don’t lose a little sleep at least every once in a while, you might not be doing it right.
- “This is not a once and done process as many in the business continuity sphere seem to think (and practice).” I recently heard from a long-time colleague whose fairly sizable company has decided to overhaul their entire BC response schedule. A little drastic perhaps but at least they’ll have the old plan to compare it to after the new plan is completed, and all of it will be a great learning experience.
- “Difficulties arise when costs and benefits are not well defined and when intuition substitutes for analysis in the decision making process.” Truer words. This reminds me of a long series of post-Ike “first names only” (to encourage honesty and real learning) meetings I was involved in with Port of Houston and southeast Texas petroplex management staff about how each handled the ramp-up to the storm, its impact and the aftermath. My favorite quote from all 180+ of them: “We had a great plan but that plan went to hell the moment the eye wall hit the Seawall.”
For somebody like me, it’s a bit of a thick read but there’s lots of good stuff in there about what not to trust and he even includes this thought, “If we change our thought processes from chasing symptoms and ignoring consequences to recognizing the limitations of decision making under uncertainty we may find that the decisions we are making have more upside than downside.” Good stuff.
We’ve scheduled our next Continuity Housing webinar for Wednesday, August 12th at 11:30 Eastern / 10:30 Central and, as always, this will be a valuable use of your time. Entitled “The State of Readiness in the Private Sector – A Train Wreck in 2015 . . . What That Means to You,” you can get the details and register here.
The presenter – someone who may be familiar to a lot of you by now – is Bo Mitchell, an expert in the creation and training of emergency action and business continuity plans and an extremely popular presenter, both live and online. Bo served as the Police Commissioner of Wilton, CT for 16 years. He retired in February 2001 to found 911 Consulting which creates emergency, disaster recovery, business continuity, crisis communications and pandemic plans, plus training and exercises for major corporations like GE HQ, Hyatt HQ, MasterCard HQ, four colleges and universities and 25 secondary schools. He serves clients headquartered from Boston to L.A. working in their facilities from London to San Francisco. Bo has earned 20 certifications in homeland security, EM, DR, BC, safety and security. He also serves as an expert in landmark court cases nationally.
I asked him the other day how he got into the business of preparing people to survive and thrive after they get hit with the worst. His answer was blunt. Bo is always blunt, a tremendous asset in this business. His answer: “When I was police commissioner and there was an emergency at a workplace, the top person would always lament, ‘This was not supposed to happen to me.’ I always reacted to that privately as, ‘Duh, why were you thinking like this? We see this every day. You have to prepare your employees for the emergency then get back to work.’ So when I retired, I determined that most businesses, campuses and healthcare facilities were not prepared and have never trained their employees. There was a mission and a market for me. The rest is history.”
I’ll share more about Bo and what he teaches over the next several weeks. Hopefully we’ll see you on August 12th.
The next Association of Continuity Planners webinar is at 11:30 Eastern / 10:30 Central on Wednesday, July 22nd and is called “Case Studies: Community Efforts to Enhance Workplace Preparedness for Bioterrorism,” a follow-up by Bio-Defense Network’s Harlan Dolgin to a popular session held in February when we addressed “Protecting your Workforce During a Public Health Emergency Through a Partnership with Local Public Health. (You can view the recording of that session here.) Find out more about the topic and register for the July 22nd webinar here.
Continuity Housing helps companies enhance their business continuity plans by pre-arranging guaranteed housing and providing logistical support for mission-critical employees during disasters. Subscribe to the Continuity Housing blog (in sidebar at right) and follow us on Twitter, on YouTube, on LinkedIn and on Facebook. To subscribe to our mailing list and/or if you’d like a free 30-minute planning session, let us know.